At Your Service
From tracking your order to processing
a return, we're here to help. Contact
us by phone, email or using one of our
self—service features. From start
to finish, your satisfaction is
important to us.
Track Your Order
Available for online status-tracking 24 hours after it has been placed.
You can return eligible items for a refund of the merchandise value.
Items are shipped to 48 states and to Alaska, Hawaii and US Territories.
Shipping to over 90 countries including Canada and Australia.
PB Credit Card
Apply today for a Pottery Barn credit card and start enjoying the benefits.Learn More
U.S. Customer Service
Come down to your local store and join us
for decorating and entertaining classes,
book signing and more.
Earn 10% Back in Rewards2
For your first 30 days as a cardmember across
our brands with the new Pottery Barn Credit Card
Choose between traditional monogram
or personalization in a variety of different
fonts and color options.
Find Your Fabric
Search our entire collection, sorting by
fabric type or color.
The One Registry
Now creating a registry with Pottery Barn
means you can easily add gifts from Williams Sonoma
and west elm too – all in one place.
Make a free, private appointment with one of our
Registry Specialists and get one–on–one guidance.
Join us at select stores for fun events with our
Registry experts. Enjoy free refreshments, giveaways
Assembly instructions for our furniture products are
available for you to download.