Shipping
Here you will find information about shipping to US states, territories, and APO/FPO locations.
On this page:
Shipping Cutoffs
Know when you need to place your orders to ensure they'll be delivered in time.
For Guaranteed Delivery |
Order By |
Arrives By |
| Standard UPS |
Tuesday, May 9, 6am PT | Friday, May 12 2023 |
| Monogramming |
Monday, May 8, 6am PT | Friday, May 12, 2023 |
| Next Day (additional charge applies) | Thursday, May 11, 4pm PT | Friday, May 12, 2023 |
For Guaranteed Delivery |
Order By |
Arrives By |
| Standard UPS |
Tuesday, June 13, 6am PT | Friday, June 16, 2023 |
| Monogramming |
Monday, June 12, 6am PT | Friday, June 16, 2023 |
| Next Day (additional charge applies) | Thursday, June 15, 4pm PT | Friday, June 16, 2023 |
For Guaranteed Delivery |
Order By |
Arrives By |
| Standard UPS |
Wednesday, June 28, 6am PT | Monday, July 3, 2023 |
| Monogramming |
Tuesday, June 27, 10pm PT | Monday, July 3, 2023 |
| Next Day (additional charge applies) | Friday, June 30, 4pm PT | Monday, July 3, 2023 |
Shipping Types
Our products are delivered in the following ways:
- Front Door Parcel Delivery (e.g., UPS, USPS) to your delivery address
- Flat Rate Home Delivery for most furniture and other items that exceed parcel carrier shipping weight limits; usually includes our Premium White Glove service and Unlimited Items for a Flat Rate fee. Doorstep Delivery may be available at a reduced Flat Rate; does not include assembly and you are responsible for bringing the items into your home.
- Pickup from a local store with Ship to Store Delivery
- Local pickup from a UPS Access Point. Never miss a delivery again by selecting UPS Access Point at checkout. You will receive an email notification when your order has arrived at the chosen location, and you can then pickup within 7 days at a time convenient to you.
Front Door Parcel Delivery
 |
Standard Shipping |
Front Door items ship from our warehouse and arrive within 4-5 business days of receiving your order. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. |
Next Day Shipping |
For an extra charge of $26.00 per address, we can arrange for next day delivery to most destinations within the contiguous 48 states. If we receive your order by 4pm PT Monday through Friday, you'll receive your order the next business day; orders placed Friday after 4pm through Sunday will arrive on Tuesday. |
Flat Rate Delivery
 |
White Glove Delivery* |
With White Glove Delivery, an unlimited number of eligible furniture and select non-furniture items can be delivered for a single flat rate, per shipping address. Your order will ship when all items in your order are available for delivery. Items are delivered to your home by appointment to your room of choice— and are then unpacked and fully assembled. *Items that do not include full assembly are Hold Everything Closets, outdoor patio structures, marble or stone sink consoles, lighting, mirrors, rugs, headboards attached to a metal frame and any items requiring home installation. |
Doorstep Delivery |
Doorstep Delivery service is available for select items at a lower flat rate. With Doorstep Delivery you are responsible for bringing items into your home, assembly is not included. For multi-unit buildings, items will be placed in a secure lobby area or with building concierge. |
Ship to Store Delivery |
Pick up at a local store for items that are not already in stock at the store. Customer is charged a competitive flat-rate shipping fee for most eligible orders. |
Fees: Flat Rate fees and/or parcel carrier delivery and processing charges are shown under Shipping Rates, and will be applied in the Checkout Payment and Review page.
Gift Cards
Gift cards have slightly different rates and time frames from other products:
- Free shipping by USPS with standard delivery (5-7 business days).
- Next day delivery available for a $12.00 charge – arrives in 1 business day if placed by 9am PT Mon – Fri.
- Orders placed after 9am PT Friday through Sunday will arrive on Tuesday.
Deliveries to Alaska, Hawaii, US Territories, and Military Addresses (APO/FPO)
Items shipped to Alaska, Hawaii and U.S. territories are delivered by USPS with an additional charge of $20. Some heavy or oversized items cannot be shipped outside the contiguous 48 states.
The standard shipping charge applies to orders shipped to APO/FPO addresses and will arrive within 4 to 6 weeks.
Shipping Rates & Fees
Our shipping and processing fees cover the processing, handling, packing and delivery of your order. Delivery fees do not include gift wrap or surcharges that may apply to some items.
SHIPPING RATES - to contiguous 48 states
Order Total |
Standard Shippingarrives in 4-5 business days |
Next Day Shippingadd $26.00 to standard fee |
| Up to $15.00 |
$5.95 | $31.95 |
| $15.01 - $25.00 |
$7.00 | $33.00 |
| $25.01 - $45.00 |
$9.00 | $35.00 |
| $45.01 - $65.00 |
$12.00 | $38.00 |
| $65.01 - $90.00 |
$15.00 | $41.00 |
| $90.01 - $125.00 |
$18.00 | $44.00 |
| $125.01 - $200.00 |
$22.00 | $48.00 |
| $200.00 - $300.00 |
$27.00 | $53.00 |
| $300.01 & over |
10% | 10% + $26.00 |
*Note: Standard shipping and processing charges are applied for each delivery address on an order. Next Day Delivery service is not available for some oversize items, Premium In-Home White Glove Delivery items, out of stock items, items on backorder, personalized/monogrammed items, items shipped directly from the manufacturer or for items shipped outide the contiguous 48 states. Please call 1.888.779.5176 for more information.
SHIPPING RATES - to Alaska, Hawaii and U.S. Territories
Destination |
Standard Shipping |
Arrives |
| Alaska |
Add $20 to standard fee | 5 business days |
| Hawaii |
Add $20 to standard fee | 5 business days |
| U.S. Territories |
Add $20 to standard fee | 10-15 business days |
- White Glove Delivery charge is a flat rate based on two factors: (1) the distance from our warehouse to your location, and (2) the amount of your overall order.
- Refer to the local/regional/national delivery zones table and rates tables.
- Available in the contiguous 48 states only.
Eligible items will show "White Glove Delivery" on the product page. Hold Everything Closets, pool tables, pool and table tennis covers, foosball tables, and air hockey tables are not eligible for White Glove Delivery.
White Glove Delivery Charge by ZIP Code
Local, Regional and National Delivery Zones
| Distance to your location |
Flat Rate Charge Orders to $999 |
Flat Rate Charge Orders over $999 |
| Local (0-50 miles) | $159 | $279 |
| Metro (51-99 miles) | $179 | $299 |
| Regional (100-199 miles) | $209 | $329 |
| National (200 miles + up) | $309 | $429 |
Delivery Timing
Speed of delivery depends on type of product, product availability, and proximity to metropolitan areas*. Backordered items will ship once back in stock, at no extra charge
Type of Item |
Delivery Timing |
| Non-Upholstered Furniture - within metro areas* | 7-10 business days |
| Non-Upholstered Furniture - outside metro areas* | 2-4 weeks |
| Quick-Ship Upholstered | 1-5 weeks |
| Special Order Upholstery | 8-10 weeks, or as otherwise indicated on the product page |
* Metropolitan areas: San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell CT, Raleigh/Charlotte NC, Tampa/Ft. Myers/Orlando, Miami/Ft. Lauderdale.
Arranging Delivery
White Glove Delivery is by appointment Tuesday-Saturday in most major metropolitan areas, with Monday delivery available in some areas. Service to outlying areas may be restricted based on geographic location. A service representative will contact you to arrange a delivery date and confirm the appointment timeframe (typically a 4-hour window).
Order Total |
Order Total |
Order Total |
Order Total |
| Local | $69 | $99 | $149 |
| Regional | $99 | $149 | $219 |
| National | $149 | $219 | $299 |
Doorstep Delivery service is available for select items at a lower flat rate. With Doorstep Delivery you are responsible for bringing the item into your home. Assembly and packaging disposal is not included in Doorstep Delivery.
Destination |
Standard Shipping |
Arrives |
| Alaska |
Add $20 to standard fee | 5 business days |
| Hawaii |
Add $20 to standard fee | 5 business days |
| U.S. Territories |
Add $20 to standard fee | 10-15 business days |
Order Total |
Shipping Rate |
| Up to $199 | $9 |
| Up to $499 | $19 |
| Up to $999 |
$29 |
| Up to $2,999 | $69 |
| Over $2,999 | $249 |
*Exact shipping and processing charges will appear on the Payment + Review page in checkout.
Destination |
Standard Shipping |
Arrives |
| Alaska |
Add $20 to standard fee | 5 business days |
| Hawaii |
Add $20 to standard fee | 5 business days |
| U.S. Territories |
Add $20 to standard fee | 10-15 business days |
Delivery Timing
Customer is quoted delivery timing at checkout based on store order volume and transit time from the distribution center to the store.
Arranging Delivery
Email notification will be sent when an order is ready for pickup. Please contact the store to arrange a pickup time once your item has arrived. All orders should be picked up within 7 days of arrival.
Gift cards have slightly different rates and time frames from other products:
- Free shipping by USPS with standard delivery (5-7 business days).
- Next day delivery is available for an $12 charge – arrives in 1 business day if placed by 9am PT Mon-Fri.
- Orders placed after 9am PT Friday through Sunday will arrive on Tuesday.
Delivery Surcharges
Items that are bulky, heavy, or of limited availability may have a delivery surcharge in addition to standard delivery and processing charges. This charge is shown on the product page by the item price and is in addition to regular delivery and processing charges.
Mattress Shipping Information
Delivery fees include applicable state mattress recycling fees.
Your new mattress purchase is eligible for an old mattress removal via our Premium In-Home delivery service. The mattress must be in sanitary condition. Pickup must be requested when you schedule your new order delivery.
Select states require retailers to collect a recycling fee for the sale of any mattress, futon, foundation, and base. Pottery Barn covers the cost of state-mandated recycling fees for our customers.
Mattresses, foundations and bases are final sale. They may not be returned or exchanged.
Sales Tax
Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*.
States and US territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged. All sales shipped to Texas locations are made by Williams-Sonoma DTC Texas, Inc., and the sales tax is based on the location where the order was received. The local sales tax of the delivery destination is also charged. Orders delivered to California locations are F.O.B. destination point which means title passes in California.
Shipping to International Destinations
Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in various countries. Through Borderfree, we present product prices in the international currency of our customer's choice and a guaranteed order total.
Customers in Australia, Canada, or Mexico can shop on those country websites.
To access International Shopping, choose the international shipping destination and preferred currency on our website by selecting the “Ship to” control at the top of any page.
Shipping To USA from International Location
All international orders must have a ship-to destination outside the United States. We cannot support customers with international billing addresses shipping to U.S. addresses.
Shipping To APO/FPO Address
If you have an U.S. billing address and are shipping to an APO/FPO address, please proceed through the domestic checkout process.
Learn More
To learn more about shipping internationally, view our International Help Topics.
Special Cases: Shipping Q&A
For complete Q&As on Shipping, view our Help Topics page.
In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by mail or email.
We can ship most items to a P.O. Box. This excludes oversized items and those shipped directly from our manufacturers. You will receive a message during checkout if the item is not eligible to ship to a PO Box.
Yes, for an additional charge of $10.
When entering an APO or FPO address, please follow this example:
- Name: PO3 Chuck Williams
- Address Line: Marine Division Sct 1
- Address Line: USS Wisconsin BB–64
- ZIP Code: 12345 (use actual zip code)
- City: FPO (use "APO" if approriate)
- State: AA or AE
Yes. See Shipping to International Destinations on this page.
When you checkout, you will be given the option on the shipping page to "Ship to multiple addresses."
If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Call 1.888.779.5176, and one of our sales associates will be happy to assist you.
- Track Your Order
- Return Policy
- Shipping Information
- Pottery Barn Credit Card
- Frequently Asked Questions
- Promo Fine Print
For all other requests, please visit customer service on our desktop site