At Your Service

From tracking your order to processing
a return, we're here to help. Contact
us by phone, email or using one of our
self—service features. From start
to finish, your satisfaction is
important to us.

Track Your Order

Track Your Order

Available for online status-tracking 24 hours after it has been placed.

Returns

Returns

You can return eligible items for a refund of the merchandise value.

Shipping

Shipping

Items are shipped to 48 states and to Alaska, Hawaii and US Territories.

International Orders

International Orders

Shipping to over 90 countries including Canada and Australia.

PB Credit Card

PB Credit Card

Apply today for a Pottery Barn credit card and start enjoying the benefits.

Learn More
Email Settings

Email Settings

Manage your settings and frequency of updates and latest offers.

Call Customer Service

U.S. Customer Service
1.888.779.5176

Email Customer Service

Customer Service Email
customerservice@potterybarn.com

Design Crew

Store Events

Come down to your local store and join us
for decorating and entertaining classes,
book signing and more.

View Store Events
Store Events
Credit card

Credit Card


Earn 10% Back in Rewards2
For your first 30 days as a cardmember across
our brands with the new Pottery Barn Credit Card

Apply Now

Personalization Guide

Choose between traditional monogram
or personalization in a variety of different
fonts and color options.

View Guide
Personalization Guide
Find Your Fabric

Find Your Fabric

Search our entire collection, sorting by
fabric type or color.

Order Free Swatches

The One Registry
Now creating a registry with Pottery Barn
means you can easily add gifts from Williams Sonoma
and west elm too – all in one place.

Private Appointments
Make a free, private appointment with one of our
Registry Specialists and get one–on–one guidance.

Exclusive Events
Join us at select stores for fun events with our
Registry experts. Enjoy free refreshments, giveaways
and more!

Create a Registry
Create a Registry
Assembly Instructions

Assembly Instructions

Assembly instructions for our furniture products are
available for you to download.

Get Instructions